Ordering
1. How do I place an order?
Placing an order is easy! Browse our website, choose your favorite items, and add them to your cart. When you’re ready, proceed to checkout, enter your shipping and billing details, select a payment method, and confirm your order.
2. Can I modify my order after placing it?
We cannot guarantee changes once an order has been placed. However, contact our support team at [email protected] as soon as possible, and we will do our best to assist you.
3. Can I track my order?
Yes! Once your order is processed and shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier’s website.
Shipping
1. Do you offer international shipping?
Yes! We ship worldwide.
2. How much does shipping cost?
Shipping fees are as follows:
- USA: $4.99
- International: $12.99
3. How long does shipping take?
- USA: 5-7 business days
- International: 10-15 business days
Delivery times may vary based on location and customs processing.
Returns & Refunds
1. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of receipt for a full refund.
2. Who is responsible for return shipping costs?
If the item is not defective or damaged, the customer is responsible for return shipping fees. We recommend using a tracked shipping method for safe returns.
3. How long does it take to process a refund?
Once we receive your returned item, we will process your refund. Please allow 10-15 business days for the refund to reflect in your account, depending on your financial institution.
Order Cancellation
1. Is there a fee for canceling an order?
We do not charge cancellation fees. However, if your order has already been processed or shipped, return shipping fees may apply.
Payment
1. What payment methods do you accept?
We accept Visa and MasterCard.
2. Is my payment information secure?
Yes! We use advanced encryption technology to protect your payment details during checkout.
3. When will my credit card be charged?
Your credit card will be charged at the time of purchase.
If you have any additional questions, feel free to reach out to us at [email protected]. We’re happy to help!